You've got questions; we've got answers!
What is kweliTV?
kweliTV is an interactive on-demand and live streaming video network offers high-quality documentaries, news programs, original docuseries, educational content and independent films and movies that have been vetted by international film festivals from North America, Europe, Latin America, the Caribbean and Africa.
Why are you only offering "black" and “African diaspora” content?
We’ve seen how other streaming networks try to be all things to all people. It doesn’t work. Someone will get the short end of the stick. We got tired of piece-mealing from one streaming site to another for black-related content. So we decided to create our own network. Also, we’ve read the studies, black people want more black content that’s positive, educational and speaks to their culture and heritage. And you know what, it's about time that we own our content and voices. Our mission is to fill that void.
Do you offer foreign films?
Yes! In addition to dope black films from the US, we also have content from Nigeria, Ethiopia, Ghana and other African countries as well as Brazil, Haiti, Cuba, England, France, Trinidad, Dominican Republic, Germany, Canada, France, Israel, Honduras, and other places around the world.
When will you offer original content?
Soon! We’ve got a lot of ideas and can’t wait to show you what’s up our sleeves! If you have any show ideas that you believe will fit the mission of kweliTV, send us a note to: firstname.lastname@example.org.
What do I get with my subscription?
At kweliTV, we’re more than just a streaming service, we’re a community! In addition to offering great content, we are partnering with organizations to also give you great deals from black-owned businesses, member-only events, loyalty perks and more! See our full list of benefits!
How do I take claim my discount to Figgers Wireless and more black-owned brands?
Your monthly or annual subscription includes discounts to: Figgers Wireless, African Ancestry, Heritage Box, Mahogany Books, Nubian Skin, Ujamaa Box, Cards For All People, and many more. We add new partners frequently. Check your account or email us at email@example.com to claim your discounts. Deals are only for paid monthly and annual subscribers. If you are not a subscriber and would like to take advantage of these deals, join now: https://www.kweli.tv/join
Can I see the type of content you offer before subscribing?
Absolutely, on our website when you click "Watch," it will take you to a dropdown menu to see all of our titles or select a particular genre. You can also click on any of the trailers before giving us your email address! Here's a direct link to all of our titles: https://www.kweli.tv/categories/all-titles
What are your service fees?
We're giving people choices! Commitment is hard, so we want to make it easy for you. We have three options:
Annual — For $49.99 a year: save $21.89 a year, 7-day free trial, Apps, HD availability, Unlimited number of screens; Never get interrupted with commercials during shows; Discounts to goods & services such as Figgers Wireless, Mahogany Books, Ujamaa Box, African Ancestry and more; Free admission to kweliTV events; Cancel anytime.
Monthly—For $5.99 a month: 7-day free trial, Apps, HD availability, Unlimited number of screens; Never get interrupted with commercials during shows; Discounts to goods & services such as Figgers Wireless, Mahogany Books, Ujamaa Box, African Ancestry and more; Free admission to kweliTV events; Cancel anytime.
Video on Demand (Rental)—For $2.99 per single play: Access to the entire library; Watch trailers; View film for 24 hours; Never get interrupted with commercials during shows; One device per account.
Live TV —For $0 (aka Free!!): Watch a 24-hour stream of some of kweliTV’s greatest shows and award-winning films right within our app for free!
Student discounts are also available. Current college students enrolled at an accredited college or university are eligible. Learn more.
If you joined one of our membership options or became a registered user during our beta (between August 1-2015-August 1, 2017), you can enjoy all of the benefits of kweliTV for a significant discount for life! Contact firstname.lastname@example.org to learn more!
Do you have TV apps?
Yes! We have Roku, Android TV, Amazon Fire, Apple TV & Google Play for Android & iOS with extension for Chromecast & Airplay exclusively for our paid monthly and annual subscribers. Once you select a monthly or annual subscription, you will be re-directed to our welcome message that has directions on how to add our app to your Roku or Apple TV device. Click here to learn more about how to watch us!
Amazon Fire & Roku & Apple TV & Google Play & iOS & Android TV
(click the icons to download)
Comcast Xfinity: Comcast customers can subscribe to kweliTV within their Xfinity-1 and Flex boxes. Simply, saying "kwelitv" into your Xfinity Voice Remote or find kweliTV's programming within X-1's Black Film & TV collection on Xfinity Demand. (Note: Your subscription will be managed through Comcast. If questions and/or concerns you must contact Comcast's customer service 1-800-XFINITY.)
Cox's Contour TV: Cox Communications customers can subscribe to kweliTV through Contour TV. On your remote, type or say 'kwelitv" to add the app to your kweliTV to your streaming player. (Note: Your subscription will be managed through COX. If questions and/or concerns you must contact Comcast's customer service 1-800-234-3993.)
DistroTV: kweliTV has an ad-supported live stream that is accessible 24 hours a day on DistroTV. Watch on the web or via DistroTV's GooglePlay or iOS app. Link: https://www.distro.tv/live/kwelitv
While we continue to work on developing more video apps, below we have provided directions on how to watch on kweliTV on a number of devices to your television.
AirPlay: With AirPlay Mirroring, you can display any video using your iOS screen (Macbook computer/laptop, iPad, or iPhone) on your Apple TV. While watching a video on your computer, iPhone or iPad while in Safari, simply click the AirPlay icon on the top, right hand side of the video. See further directions.
Chromecast: You have the ability to stream content (videos, pictures, audio—anything on the internet actually) on any tab that’s open in your Chrome web browser from your phone or computer. To do that, click the Google Cast icon to the right of the address bar and select your Chromecast from the list. Your tab should now appear on your TV. If you do not have the extension to add the Chromecast icon to your computer, you can download it. See full directions to watch kweliTV on Chromecast.
Screen Mirroring On Other Platforms: Screen mirroring allows you to replicate (or “mirror”) the screen of your Android, iPhone or Windows phone or tablet wirelessly onto your TV screen, letting you share (or “cast”) web pages, videos, photos, music, to your streaming device, such as Amazon Firestick, Roku, SmartTV, etc. Download an app to screen to your television.
Samsung: (Recommended) You may "mirror cast" from your phone to your SmartTV. Most Samsung smartphones include a Screen Mirroring or Smart View feature which enables screen mirroring with Samsung Smart TVs and other smart devices. You may
be able to connect your non-Samsung smart device to a Samsung TV but
this will depend on the manufacturer of the non-Samsung device and the
age and model of your Samsung TV. Download the SmartView app. Here are the directions for viewing kweliTV on your SmartTV.
If you have a Samsung SmartTV, and it is
already connected to your home Wifi connection, you access your Smart
Hub menu and select the Web Browser icon. Type in "kweli.tv" in your web
browser and sign in normally as you would on your computer.
VIZIO: Stream to your Vizio TV right from your tablet, phone or computer. Click here for directions.
Game consoles: Several video game consoles allow you to view movies online in addition to playing video games. All you need to do is make sure your video game system is connected to the Internet through your home network. Through Playstation, Xbox and Nintendo game systems, access the web like you normally would. Type in "kweli.tv" in your web browser and sign in and watch content just as you would on your computer. It will display on the TV connected to the gaming system.
How does the service work?
We know the content that you want to see. And here at kweliTV, we’re working to deliver it to you as simply and easily as possible! With kweliTV, you can:
—Watch kweliTV on any device
—Choose a plan that works best for your lifestyle
—Cancel anytime with no contracts to sign
—Never get interrupted with advertising in the middle of films
—Get updates when films are added every Wednesday
—Receive discounts and perks to black owned goods and services as a part of your subscription
—Attend member-only gatherings and win VIP tickets to events
How do I subscribe?
—Select a subscription plan (monthly or annual).
—Add your payment details (you won't be charged until after 7 days)
—Download one of our apps (or watch directly on our website via a web browser on your computer, tablet or phone).
—Binge On The Culture! ✊🏾😎🍿
Why isn't kweliTV free?
60% of our subscription revenue goes to our 300+ content creators every quarter. That means that a large portion of our members' subscription dollars go directly to the filmmakers who create the content you watch on kweliTV!
When I signed in, the system says that my email is already taken.
That means that you registered during our beta some time between August 2015-August 2017. We have already added your email address to our system. You should've received an email with your temp password. If not, simply login here: https://www.kweli.tv/sign_in and click "Forgot Password."
As a beta subscriber or beta registered user, how do I get the discount advertised?
Email us at email@example.com. We will email you the direct link to the offer for beta users and subscribers.
I forgot my password. How do I reset it?
You can always retrieve or reset your password by going to "Sign In" and clicking "Forgot Password." Here's a direct link: https://www.kweli.tv/forgot_pa...
I do or don't have the link for the deal, but it says my email is taken?
That means you must first login in order to take advantage of the deal. Click "Have an account" and login. The system will redirect you back to the subscription page.
My Roku app is having issues loading new video, displaying content or viewing kweli's home screen.
Follow these steps: Log out of kweliTV’s app in Roku; Reboot your Roku device (directions: https://www.howtogeek.com/289055/how-to-reboot-your-roku-without-unplugging-it/); Log back into our app (link to app just in case: https://my.roku.com/add/kwelitv).
I'm a paid subscriber, but the content is locked on your app (Roku, Apple TV or Google Play)!
Reset your account by resetting your password on our website. Visit: (https://www.kweli.tv/users/pas...) Complete the process on your laptop or computer and follow the instructions from the email sent to you. Once you're completed the reset direction on our website, please follow these steps...
If you use Roku:
1) Completely log out of kweliTV's app in Roku.
2) Reboot your Roku device. Directions: https://www.reboot-your-roku-without-unplugging-it/ …
3) Log back into our app with your updated password (link to app just in case: https:// )
If you use Google Play:
1) Completely log out of kweliTV's app on your phone or tablet. (If you cannot completely log yourself out, temporarily remove the app from your device (https://www.androidauthority.com/how-to-delete-apps-android-789537/)
2) Log back in to (or reinstall kweliTV's app: https://play.google.com/store/apps/details?id=tv.kweli.android&hl=en) using your updated password.
If you use Apple TV(4th generation device):
1) Completely log out of kweliTV's app on your TV.
2) Reset your Apple TV device with these directions: Press and hold the Menu button on the Apple TV remote until it returns you to the Home Screen; Select Settings; Select General; Select Reset; Select Reset All Settings; Confirm that you would like to Reset All Settings.
3) Sign back into your kweliTV app with your updated password.
I receive an error message when I attempt to play a movie on one of your apps (Roku, Apple TV or Google Play, etc.).
Remove the app and reinstall it on your device.
Directions on how to uninstall kweliTV Roku app: https://support.roku.com/artic...
Direct link to reinstall kweliTV app: https://channelstore.roku.com/...
Directions on how to uninstall kweliTV Apple TV app: http://www.redmondpie.com/how-...
Direct link to reinstall kweliTV app: https://itunes.apple.com/us/ap...
Directions on how to uninstall GooglePlay/Android app: https://support.google.com/goo...
Direct link to reinstall kweliTV app: https://play.google.com/store/...
My browser stalls or just "spins" when trying to subscribe through PayPal
Make sure your browser allows pop ups. If pop ups are blocked, the PayPal window won't open. Also, we work best with Chrome.
I'm getting invalid credentials when I login to an app
kweliTV's apps are case and space sensitive. When logging into our platform, make sure that your username/email is all lowercase (ex: firstname.lastname@example.org) and there are no spaces after you type your email and password.
How do I access and change my account?
Once logged in, click the little icon on the top right of the website to access your account. From there you can see your watch history, favorites, invoices, as well as change/update your payment information and subscription type. >>Click here to go directly to your account (you must be signed in)
How do I change my password?
Once logged in on the website, click Dashboard at the top to access your account. Click "Password".
How do I change my membership type from monthly to annual (or vise versa)?
Log into your account. Click "Billing" and then click "Change Plan". You will see an option to change your subscription plan.
How do I update my payment information?
Once logged in on the website, click Dashboard at the top to access your account. Click "Billing" and then click "Use Another Card" to change your payment information.
I'm experiencing buffering or the videos cut off after minutes of buffering
While very minor buffering will happen occasionally, you should not be experiencing extreme buffering. To have an optimal streaming experience, we suggest that you should have 25 Mbps or higher to watch our HD content. You can check your internet speed here: https://fast.com/en/.
To minimize buffering here are some tips (on any device):
---Stop all other download activities connected to your wifi such as gaming, running multiple applications on your computer, phone or tablet, streaming other content simultaneously; and close any other windows on your computer
---Pause the video for about 5 minutes to create a larger buffer
---Install the latest video drivers for your computer (if you are on one)
---Move your router to a new location that is closest to the device in which you are watching kweliTV to improve signal strength
---Reboot your device (computer, tablet, smartphone, TV, Roku, Apple TV, etc.)
---Restart your home network. 1) Turn off your computer/TV/Roku device/smartphone, etc (whatever you are using to watch kweliTV), 2) Unplug your modem (and router if they are separate devices) for about 20-30 seconds, 3) Plug your modem (and router if applicable) back, 4) Wait until all of the lights on your modem return to green, 5) Turn your computer/TV/Roku device/smartphone, etc., back on, 6) Log back into kweliTV
But when I'm on Netflix I don't experience the same type of buffering.
We are using similar servers as Netflix. However, Netflix pays large internet companies more money so their customers can have faster speed. See articles here, here & here. While this is something that we strive to offer customers in the future, kweliTV is a new company. Netflix is a billion dollar company that has been around since 1998. As we grow, we hope to be able to improve customer experience.
I'm having issues with some features showing up while logged via my computer, tablet or phone?
---Reboot your device
How do I unsubscribe?
We hate to see you go! To unsubscribe, log into your account. Click "Billing" and then click "Change Plan". You will see "Cancel Subscription" link in gray.
If you subscribed via one of our apps (Roku, AppleTV, Amazon Firestick, iOS or GooglePlay/Android), you will need to unsubscribe within the Roku/Apple/Amazon/Google app store.
If you subscribed to kweliTV through your cable provider, such as Comcast Xfinity and Cox Communications, you will need to cancel through your cable provider.
How do I access the free Live TV channel?
You must first login (or sign up for free). Click "Live TV" at the top. The kweliLIVE is currently accessible on our app and TV devices. Not on the web browser.
How do I suggest movies or shows?
If you are not a filmmaker and/or content creator and would like to suggest new content, email your ideas to email@example.com. If you are a filmmaker, check out our submissions page for directions and guidelines for submitting your content for review.
How do I become an ambassador, add my business to kweliDEALS or become a film festival partner?
We want to work with you. Email us at firstname.lastname@example.org.
Who do I contact if I have problems with the service?
We want to help. The fastest way to reach us is by simply clicking on the orange chat box at the bottom right. Email us at email@example.com or text us 888.981.1989. Please include your email address associated with your account to expedite the process.